Welcome, dark souls, to the Spooky Threads FAQ. Here, we unravel the mysteries of our shadowy realm to answer your most pressing questions. If your query remains shrouded in mist, feel free to contact our keepers at [email protected].
Products & Orders
What types of dark fashion do you offer?
Our coven crafts a range of mystical attire, including Gothic Dresses, Gothic Jackets & Coats, Gothic Skirts, Gothic Tops, Gothic Trousers, Leggings & Shorts, and Steampunk Clothing. Each piece is designed as armor for the soul, with intricate details like mechanical patterns and vintage tattoo prints.
How do I place an order?
Simply browse our haunted collection, select your desired items, and proceed to checkout. Our system will guide you through the offering process to complete your dark transaction.
Can I modify or cancel my order after placing it?
Once an order is placed, it quickly enters our artisan’s coven for processing. Contact us immediately at [email protected] if you need changes, but we cannot guarantee modifications once the magic has begun.
Shipping & Delivery
How long does order processing take?
Our coven dedicates 1-2 days to carefully prepare your order, inspecting every detail to meet our haunting standards before it departs our shadowy headquarters.
What shipping options are available?
We offer two paths through the veil: Standard Shipping (the Express Carriage) via DHL or FedEx for $12.95, arriving in 10-15 days after departure; and Free Shipping (the Ethereal Passage) via EMS for orders over $50, taking 15-25 days after departure.
Do you ship worldwide?
We dispatch shadows to dark souls across the globe, but some remote locations and parts of Asia remain beyond our current reach due to veils too thick for our carriers to penetrate. Check during checkout if your realm is accessible.
Will I receive tracking information?
Yes, once your order begins its journey, tracking details will be sent to your scrying mirror (email). Monitor its path as it travels to your sanctuary.
Why is my delivery taking longer than expected?
Delivery times may vary during seasonal hauntings and mystical events. Patience, dark one—your attire is navigating through realms to reach you.
Payments
What payment methods do you accept?
We accept offerings through Visa, MasterCard, JCB, and PayPal. All transactions are encrypted with protective spells to ensure security as tight as a vampire’s coffin at dawn.
Is my payment information secure?
Absolutely. We use advanced encryption to safeguard your details, so you can shop with confidence in our shadowy domain.
Do you offer payment plans or installments?
Currently, we only accept full payments at checkout. Keep an eye on our realm for any future mystical updates.
Returns & Exchanges
What is your return policy?
If your acquired darkness doesn’t fit your spirit perfectly, you have 15 days upon receipt to initiate a return. We believe every garment should embrace your unique shadow self, and we’ve made the process as smooth as a phantom’s glide through midnight mist.
How do I start a return?
Contact our keepers at [email protected] with your order details, and we’ll guide you through the return portal. Note that items must be in original condition, unworn, and with all tags attached.
When will I receive my refund?
Once we receive and inspect the returned item, your refund will be processed within 5-7 business days. The offering will be returned to your original payment method.
Account & Support
Do I need an account to shop?
No, you can make a purchase as a guest. However, creating an account allows you to track orders and manage your dark preferences more easily.
How can I contact customer support?
Reach out to our keepers via email at [email protected]. We aim to respond within 1-2 business days, though responses may slow during peak haunting seasons.
Note: At Spooky Threads, we don’t merely deliver packages—we transport pieces of dark artistry. Embrace your darkness and define your style with us.