Greetings, dark souls and keepers of the night. At Spooky Threads, we understand that sometimes even the most carefully chosen Gothic garments may not align perfectly with your shadowy essence. Our Returns & Exchanges Grimoire outlines the ancient rituals for returning items that don’t quite resonate with your dark aesthetic.

The Ritual Timeline

You have 15 days from when your package arrives in your realm to initiate a return or exchange. After this period, the mystical connection between the garment and our realm weakens, and we can no longer accept returns.

The Sacred Conditions

For an item to be eligible for return or exchange:

  • It must be in its original condition – unworn, unwashed, and undamaged
  • All original tags must still be attached
  • It must be returned in its original packaging
  • A copy of your order confirmation or packing slip must accompany the return

Items That Cannot Return to the Shadows

Certain mystical creations cannot be accepted back into our realm once they have left:

  • Gothic Leggings & Intimate Apparel – For hygiene reasons, these shadow-hugging garments cannot be returned once their protective seals are broken
  • Custom or Altered Items – Garments that have been specifically enchanted for your essence
  • Items Damaged by Dark Forces – Products that show signs of wear, staining, or damage not present when they left our crypt

The Return Incantation Process

Follow these steps to complete your return ritual:

  1. Summon Our Keepers: Contact our shadow dwellers at [email protected] within 15 days of receiving your order
  2. Complete the Return Scroll: Fill out the template below and send it to us via raven (email)
  3. Await Our Response: Our guardians will send you a return authorization and instructions within 2-3 business days
  4. Prepare Your Package: Securely package the item(s) with all original tags and documentation
  5. Send the Shadows Back: Ship the package to our physical realm using a trackable shipping method

The Refund Enchantment

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days of our receipt of the return
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping costs are non-refundable
  • Return shipping costs are the responsibility of the shadow dweller, unless the item arrived damaged or incorrect

The Exchange Ritual

If you wish to exchange an item for a different size or style:

  • Follow the same process as above, clearly stating your desired exchange in your communication
  • We will hold the new item for you while your return is in transit
  • If the exchange item costs more, you will need to pay the difference
  • If it costs less, we will refund you the difference

Summoning Scroll Template

Copy and complete this template when contacting us about returns or exchanges:

Subject: Return/Exchange Ritual – Order #[Your Order Number] O Keepers of Spooky Threads, I seek to return/exchange (circle one) an item from my recent acquisition from your dark marketplace. Order Number: [Your Order Number] Date of Arrival: [Date Package Arrived] Item(s) to Return/Exchange: [Item Name(s) and Size(s)] Reason for Return/Exchange: [Please describe] By my dark essence, I confirm the item(s) are in their original condition with all tags attached and packaging preserved. My preferred resolution is: [ ] Full refund [ ] Exchange for: [Specific Item and Size] [ ] Store credit I await your guidance on completing this ritual. Signed, [Your Name] [Your Email Address]

Shipping the Shadows Back

Send your returns to our physical realm:

Spooky Threads Returns
3 Kimball Street
Marblehead, US 01945

We recommend using a trackable shipping service and retaining your tracking number until the process is complete. Spooky Threads cannot be held responsible for return packages lost in transit.

Questions about our shadow returns? Contact our guardians:

Email: [email protected]

Embrace your darkness. Define your style.